When Can I Request a Product Replacement?
We have established a good order fulfillment system for all orders made on this website. However, 2 order fulfillment issues may happen:

Product Damaged During Shipment
A product is considered damaged when:

• There is spillage when plastic seal cover is intact
• Spray mechanism is damaged when plastic seal cover is intact
• Bottle is punctured
• Spray mechanism is defective, or
• Incorrect Product Fulfilment
• Item(s) received is different from the order
• Item(s) is missing from the order

In the unlikely event you have experienced the issues described above, please submit a Replacement Request following the instructions below.

How Do I Submit a Replacement or Refund Request?
Send an email to hello@jun-gourmet.com with the following information within 7 days of product delivery:

• Your name, contact phone number, and Order Number.
• Please include a photo of your itemized Order Receipt which was included in your delivery package.
• For damaged product, please include a photo of the product showing the Lot number on the back of the product label clearly.
• For incorrect fulfillment or missing item, please provide details. We will match it against our fulfillment operation photo library.
• If you prefer a refund for the item(s) damaged or missing instead of replacement, please indicate at the end of the email.

We will quickly investigate the issue and process your request shortly after.